Turn WhatsApp into an enterprise support & engagement channel
Reach customers on the app they use every day — with a secure, official WhatsApp Business API that plugs into the systems you already run.
Reach 2B+ users
Connect with over 2 billion WhatsApp users in 70+ languages, on the app they open every day.
Business system integration
Plug into your CRM, ERP, HRMS, ticketing and POS so conversations flow into the tools you already run.
Automation & chatbots
Automate FAQs, greetings, and workflows with bots — and hand off to a human agent the moment it matters.
Rich messaging
Send notifications, order updates, location, documents, and media — not just plain text.
Security & analytics
End-to-end encryption, an admin portal, and detailed delivery and performance reporting.
24/7 engagement
Automated replies, away messages, and round-the-clock responses keep customers moving.
An AI assistant that answers instantly and escalates when it counts
PinBot understands your customers, replies in their language, and knows exactly when to bring in a human — cutting support costs while raising satisfaction.
24/7 AI support
An always-on assistant that answers instantly and only escalates when it needs to.
AI + sentiment
Understands intent and sentiment, and personalizes replies using conversation history.
Drag-and-drop builder
Design conversation flows visually — no coding required.
Rich media replies
Respond with text, images, GIFs, audio and video for a human feel.
Live-agent handoff
Seamlessly escalate to a real agent, with full context, whenever needed.
Analytics & savings
Track containment and effectiveness — cutting service costs by up to a third.
Put WhatsApp to work for your organization
Talk to our team about rolling out the WhatsApp Business API and PinBot for your hospital, clinic, or business — set up and supported locally in Oman.